please e-mail crookedthistle@gmail.com should you have any questions.

• Processing Time: Orders ship within 3–5 business days unless otherwise noted.

• Shipping Method: USPS First Class or Priority Mail with tracking.

• Shipping Costs: All orders under 50 dollars ship for a flat rate of $5.00.

• Free Shipping: Free shipping on orders over $50.00

• International Shipping: Available to most countries — shipping costs are calculated at checkout.

• Lost Packages: Once an order leaves my studio, I am not responsible for delays or losses caused by the postal service. I am happy to help if I am able, but please first contact your local post office with your tracking number for help.

If your order arrives damaged, email me with photos within 7 days and I’ll help make it right. Lost packages must be reported to the postal service using your tracking number. After that, I will do everything in my power to help make this right.

Because each piece is handmade and one-of-a-kind, returns and exchanges are only accepted under these conditions:

• You receive the wrong item.

• Your jewelry arrives damaged.

If this happens, please email me within 7 days of delivery with photos of the item and packaging so we can resolve it quickly.

Custom orders are final sale.

Please double-check sizes before ordering — resizing is not included in purchase price. If you need a repair or adjustment, contact me to discuss availability and cost.

I recommend getting sized at a local jewelry store or using a plastic ring sizer (available online for a few dollars) before ordering. Feel free to come by the studio if you are local!

Sterling silver naturally tarnishes over time — this is part of its charm.

Store jewelry in a dry, closed container.

Avoid moisture, lotions, and harsh chemicals.

Use a polishing cloth to restore shine when needed.

Sometimes! If you’re interested in a custom piece (specific stone, size, or engraving), email me at crookedthistle@gmail.com and I’ll let you know if I can take it on.

Most pendants are sold without chains so you can choose your own length and style. When a chain is included, it will be clearly stated in the product description.

Yes! Leave me a note at checkout if you’d like a gift message included, and I’ll package it beautifully at no extra charge.